IDEM 2022: 7 - 9 October 2022
about - FAQ

FAQ

General

When and where will IDEM 2022 be held?

IDEM will be held from 7 – 9 October 2022 at Marina Bay Sands, Sands Expo and Convention Centre. 

What are the opening hours for IDEM 2022?

Conference Opening Hours:
                                    Friday & Saturday: 9:00 AM – 5:30 PM
                                    Sunday: 9:00 AM – 4:00 PM

Exhibition Opening Hours (Visitors):
                                    Friday & Saturday: 10:00 AM – 6:00 PM
                                    Sunday: 10:00 AM – 4:00 PM         

How do I get to the Sands Expo and Convention Centre?

Sands Expo and Convention Centre is located at 10 Bayfront Avenue, Marina Bay Sands. Please find a list of options on how to reach the venue here.

Is there a dress code to attend the conference and exhibition?

Yes, IDEM is a professional trade exhibition and conference. We enforce a dress code, where all attendees must be appropriately dress in business attire and covered shoes. Bermudas, shorts and slippers are not allowed.

Is there free Wi-Fi during IDEM 2022?

Yes, Sands Expo and Convention Centre is supported with free Wi-Fi. All attendees can surf the net seamlessly around the venue by connecting to the available free Wi-Fi hotspots.

Is there complimentary parking at MBS?

No, there is no complimentary parking.  
You can redeem a full-day parking coupon at $8.56 by showing your IDEM badge at these counters:  

Show Days 

Location 

Opening Hours 

7th October 2022 

MBS Events Service Concierge (Level 1) 

8:00AM to 6:00PM 

8th October 2022 

9th October 2022 

Exhibition Service Centre within the Exhibition Hall (Level B2) 

10:00AM to 5:00PM 

10:00AM to 4:00PM 

Each coupon is valid only on the day of redemption, before 2359hrs.  
Parking coupons are not permitted to be used on same-day re-entry.  

Coupons holders are able to park at any of the 3 available car parks at MBS: 

  • South Entrance on Bayfront Link 
  • North Entrance on Bayfront Avenue 
  • Entrance at Hotel Tower 3 

Steps to use the parking coupons:  

  1. Remove cashcard from IU 
  2. Scan barcode on the coupon 
  3. Insert cashcard back into IU 

Drive forward and the payment of $8.56 will be deducted from your cashcard.

Are nursing room facilities available at IDEM 2022?

Yes, there are Family Rooms with nursing room facilities within Marina Bay Sands. The nearest Family Room to the Sands Expo and Convention Centre is located at Level 1 (Bay Level), in the Mall (The Shoppes) next to the store Orient Crown (Store Number: L1-70).

Click here for more information on the Family Rooms and its facilities.

Are there any money changers near the Sands Expo and Convention Centre?

There are 2 money changer outlets within Marina Bay Sands Mall (The Shoppes). One is located at store number L1-06 (Bay Level) and store number B1-03 (Coach Bay).

Click here for more information on the location of money changer outlets within Marina Bay Sands.

Can I bring my children along with me to the conference and/or exhibition hall?

To ensure the safety of your children, we do not allow minors below 18 years old to enter both conference and/or exhibition hall. IDEM is strictly for Trade & Professionals only.

Registration

Where can I pick up my Badge at the in-person event at IDEM?

Registration Counters are located at Level B2 of the Sands Expo and Convention Centre. Their Opening Hours are listed here:

  • 6 October 2022: 3pm – 6pm
  • 7 October 2022: 10am – 6pm
  • 8 & 9 October 2022: 10am – 4pm
What is included in the Conference Delegate Pass?

Your delegate pass entitles you to access the following:

  • All access to IDEM 2022 Conference excluding Workshops
  • Access to purchase the IDEM Interactive Workshops
  • Access to the IDEM Trade Exhibition
  • Access to IDEM360+ Digital Platform
  • Access to Delegate Lunch during lunch hours
What is included in the Trade Visitor Pass?

Your trade visitor pass entitles you to access the following:

  • Access to the IDEM Trade Exhibition
  • Access to IDEM360+ Digital Platform
Why are the registration rates on the registration page different from the final registration price seen on my registration payment page?

Registration rates published exclude Goods and Services Tax (GST), which will be added/reflected at the registration payment page.

Can I register for the limited attendances/interactive workshops only?

No, only registrants of the Main Scientific Conference can register for the limited attendance workshops. A separate registration fee applies.

If I have registered earlier but could not turn up for the conference, can I pass my conference pass to my friend?

No, conference passes strictly non-transferrable and non-refundable. As per our registration policy, no refunds are allowed.

I have registered for IDEM 2022 but have yet to receive my confirmation letter, who should I contact?

Do check your spam or junk folders. Remember to mark emails from IDEM 2022 as safe so that the emails will be sent to the right inbox. If you have not received your confirmation letter, please send an email to idem-reg@koelnmesse.com.sg.

I am having trouble registering for IDEM 2022, who should I contact?

Should you require assistance, please contact our registration team at idem-reg@koelnmesse.com.sg. Or at the registration counters from 6 October, 3pm onwards. Please note that during event days responses via email and phone will be delayed as our staff will be onsite at the event.

When does the online registration close?

Online registration will remain open throughout and after the event to provide an option to continue to register for the IDEM360+ Online Portal.

For the in-person event, please note that the Trade Exhibition and the Onsite Registration Counters close at 4pm on Sunday, 9 October 2022. This will be your last opportunity to pick up your badge to attend the event in-person.

Are meals provided with the registration?

Lunch and tea break is provided for scientific conference delegates only. However, the IDEM Café located within the exhibition hall has food for sale, which can be one of the options for attendees to explore.

I do not wish to attend the conference but would like to attend the exhibition. Is this possible?

Yes, entrance to the trade exhibition is free if visitors pre-register online as a Trade Visitor before 2nd October 2022. Trade Visitor Registration will be chargeable at SGD 30 (excluding GST) from 3rd October 2022 onwards. For detailed information of the registration fees, please click here.

How can I pay for my onsite trade visitor registration?

Our online registration portal will remain open during event days. To avoid the queue at the registration counters, please register online before heading down to the event to pick up your badge. Credit card payment will be available onsite.

Are there any guest privileges or benefits for attending IDEM?

Yes, participants at IDEM can flash their IDEM badge during event days at selected stores at ‘The Shoppes’ for special promotions and offers.

Click here for the list of participating outlets and offers.

Continuing Professional Education (CPE)

How many CPE Points are available for the IDEM 2022 Conference?

The following CPE points will be awarded for attendance of each session:

Programme CPE Points
IDEM Pre-event Webinar (Live) Up to 2 Points
IDEM 2022 In-Person Event Up to 18 Points
IDEM 360+ (On-demand)
*Only available for in-person attendees
Up to 42 points

In total up to 52 points can be earned by attending all aspects of the IDEM conference.

Will the conference sessions be made available online for viewing after IDEM 2022 and will I be able to receive points accreditation for the online viewing?

Yes, most of the conference sessions will be recorded and uploaded to IDEM360+ after IDEM 2022 for online viewing. The on-demand viewing for CPE points will take place from 17 October – 17 November 2022 (2359hrs GMT+8).

To highlight, conference sessions marked as Onsite Exclusive will not be made available for online viewing after the event. They will only be able to be consumed onsite during the in-person days of IDEM. These sessions include the SDA Masterclass and the Singapore Speaker Series.

How long will the online conference session be available for?

The on-demand viewing for CPE points will take place from 17 October – 17 November 2022 (2359hrs GMT+8).

For Continuing Professional Education (CPE) Points purposes, sessions must be viewed within the 30 days CPE point window after the release of the recordings on 17 October on the online platform. Sessions watched outside of this window will not be submitted for CPE.

Conference sessions marked as Onsite Exclusive will not be made available for online viewing after the event. They will only be able to be consumed onsite during the in-person days of IDEM. These sessions include the SDA Masterclass and the Singapore Speaker Series.

If I test COVID positive during IDEM and am unable to attend the show physically, can I watch the lectures online and still earn all the points?

All registrations come with complimentary access to the IDEM360+ platform. Most of the conference programme sessions will be uploaded to this platform after the onsite days, which you will be able to access. CPE points can be earned by watching the session within the 30-day window from 17 October – 17 November 2022 (2359hrs).

An email will be sent to notify you when the on-demand sessions are available for consumption through IDEM360+.

How long will the online conference session be available for?

In-Person Conference Sessions
For local delegates, please allow up to 1 month for the association to upload the information to Singapore Dental Council (SDC) after the onsite event days. For international delegates, please allow up to 1 month for the organisers to prepare the certificate of attendance.

Online Conference Sessions
For local delegates, please allow up to 1 month for the association to upload the information to SDC after the closing of the CPE point period for the online platform. For international delegates, please allow up to 1 month for the organisers to prepare the certificate of attendance after the closing of CPE point period.

How can I collect CPE points for the Conference while Onsite at IDEM 2022?

Scanners will be available outside of each conference room onsite. Scanning will take place before the start of each day and during each break. If 2 sessions are back-to-back, the delegate only needs to scan in once during the break before the first session.

Please note that scanners will only be active 30 minutes before the end of each break until 45 minutes after the end of the break.

EXAMPLE:

Tea Break Timing

10.30am – 11.00am

Start of Lecture after Tea Break

11.00am

Scanning for Session

10.30am – 11.45am

 

No CPE points will be recorded if your attendance is not captured by the scanners. Please ensure that your badge is scanned.

How can I collect CPE points for the Conference by watching sessions online after IDEM 2022?

The online platform will automatically capture the time a delegate spends watching a video. Attendance points for the online session will only be captured if 50% of the webinar is watched within the time CPE Point time frame stipulated by the organiser.

EXAMPLE:

Session Video Length

90 minutes

Points will be awarded from

46-minute onwards

Will non-local registered delegates receive CPE Points?

 In-Person Conference Sessions
For local delegates, please allow up to 1 month for the association to upload the information to Singapore Dental Council (SDC) after the onsite event days. For international delegates, please allow up to 1 month for the organisers to prepare the certificate of attendance.

Online Conference Sessions
For local delegates, please allow up to 1 month for the association to upload the information to SDC after the closing of the CPE point period for the online platform. For international delegates, please allow up to 1 month for the organisers to prepare the certificate of attendance after the closing of CPE point period.

Is there a difference for watching a session onsite, in-person or on-demand on the online platform after the event?

There is no difference for each individual session whether you watch it onsite or online.

Despite the number of times you view the session, only 1 set of points per session will be issued. This includes watching a session onsite and repeating the session again through the online portal.

Some conference sessions will be marked as Onsite Exclusive and therefore will not be available for viewing on-demand after the event. These sessions include the SDA Masterclass and the Singapore Speaker Series.

COVID-19 Related

Do I have to be COVID-Vaccinated to attend IDEM?

Yes, all attendees must be fully vaccinated or exempted* from Vaccination-Differentiated SMMs (VDS) to attend IDEM 2022. For the list of vaccines that are recognised by the Singapore Government, please visit: https://www.moh.gov.sg/covid-19/vaccination.

*Exemptions to Vaccination-Differentiated SMMs (VDS) can be found at https://go.gov.sg/vdsmminfo

With the Current COVID-19 situation, what are the Safe Management Measures (SMMs) that need to be followed by attendees? Do I have to take daily Pre-Event Testing (PET) to attend?

No Pre-event Testing is required to attend this event based on current Vaccination-Differentiated Measures.

All attendees are required to be vaccinated.

 

If you are vaccinated overseas, you are required to download the TraceTogether application to show proof of vaccination before entering the venue for the event. Refer to this guide to activate your TraceTogether application.

To ensure the safety of all attendees, all are advised to adhere to the SMMs when visiting the venue:

  1. All attendees are required to show proof of vaccination via the TraceTogether App.
  2. Mask wearing is optional.

Click here to find out more information on Marina Bay Sands’ hygiene and sanitisation measures.

IDEM360+

What is IDEM360+?

IDEM360+ is an online community with extensive business matching and networking opportunities. IDEM360+ will also feature the conference programme and exclusive online content such as webinars. All registered attendees of IDEM 2022 will receive complimentary access to the IDEM360+ Digital Platform.

Will all the conference sessions be available on IDEM360+ after the event?

Not all the conference sessions will be available on IDEM360+. For example, Onsite Exclusive sessions such as the SDA Masterclass and Singapore Speaker Series will not be available on IDEM360+ and will only be available onsite.

Does bookmarking a conference session on IDEM360+ mean that my seat at that session onsite is reserved?

No, bookmarking a conference session via the IDEM360+ app would create a personalised schedule and reminder for you to attend the session. Please arrive at the respective conference hall 15 minutes before the start of the session, to ensure that your badge has been scanned for your CPE points and to get a seat in the hall. 

How do I download the IDEM360+ App?

Click this link here to download the IDEM360+ App. It is available on the AppStore and on Google Play Store.

I need help accessing IDEM360+. Who can I look for?

Please refer to the Help Desk on IDEM360+ which can be found in the menu. This page provides you with the Attendee and Exhibitor User Guides and FAQs. Should you require further assistance on the platform, please contact Swapcard Support.

Planning your trip to Singapore

What are the travel requirements to enter Singapore?

To enter Singapore, attendees will need to:

  1. Obtain proof of vaccination
  2. Secure tickets for any flight, land or sea transport to Singapore
  3. Download and register on the TraceTogether Application
  4. Complete the SG Arrival Card (SGAC) up to 3 days before arriving in Singapore.

All fully vaccinated travellers are welcome to Singapore without entry approvals, pre-departure tests, on-arrival tests and quarantine.

 

Visit the Immigration and Checkpoint Authority (ICA) Website for more information on travel to Singapore.

*For the list of vaccines that are recognised by the Singapore Government, please visit: https://www.moh.gov.sg/covid-19/vaccination.

Do I need a visa to enter Singapore?

Click here to find out if you require a visa to enter Singapore.

For business travellers only, should you require an invitation letter to facilitate your visa application, please email idem-reg@koelnmesse.com.sg with a copy of your ticket or confirmation letter.

All visa invitation letters will only be processed when you have made payment for your registration as a conference delegate and/or confirmed your participation as a Trade Visitor. You are advised to submit your visa application EARLY to ensure your documents are ready prior to IDEM 2022.

Where can I stay in Singapore?

IDEM 2022 has partnered with selected hotels that are located within close proximity to the venue, Marina Bay Sands, Singapore, and is offering an extensive range of accommodation options for both groups and individuals. Refer to our Official Hotels page to enjoy preferential rates offered by our partner hotels.

Where can I find tourist information such as events and attractions in Singapore?

Visit the Visit Singapore Website to find out more information about the events and attractions in Singapore. It offers a whole slew of lifestyle picks, travel planning tools and recommendations.

I wish to attend IDEM but cannot travel into Singapore. Is there still a way to participate?

Yes, as IDEM 2022 is planned to take place as a hybrid event – digital and in-person. All registered attendees of IDEM 2022 will receive complimentary access to the IDEM360+ Digital Platform where participants will be able to watch the conference sessions and visit the trade exhibition virtually post-IDEM.

For further enquiries on your registration, please email us at idem-reg@koelnmesse.com.sg.

DISCLAIMER: All information is correct as of September 2022.